Customer focus is "key"

A committed customer focus and long-term relationship with the client have been "key" in one building company remaining at the forefront of the new home building industry in New Zealand for almost 5 decades.

Since its inception in 1962, McRaeway Homes have had a vision of providing quality homes at an affordable price to families throughout New Zealand. In 48 years of business so far, over 6,500 families have come to call their own McRaeway "home" - many of which are repeat customers and even second and third generation customers.

Indeed, it has never been "goodbye and good luck" from the factory gate. From start to finish McRaeway Homes keep in contact with the client, working with them every step of the way to guide and support them through the new home building process. Furthermore, every home is made from the highest quality materials and with quality workmanship form McRaeway Home's exclusive network of builders so that your new home is built on time, within budget and with best practice.

Moreover, efficient and streamlined building processes are in place between the sales principal, support staff and accredited network builder. Through all parties involved having clear communication channels and a united approach, customer's can rest assured that their new home will be built to their exact specifications. Furthermore, regular site visits are also undertaken whilst the building is in progress. And, after the home has been completed, McRaeway Homes remain in contact with the client to find out how they are settling in to their new McRaeway Home.

Through engaging fully in the customer service experience it pleases McRaeway Homes immensely that they are consistently able to build family homes that far exceed their client's expectations. In particular, here is what some of McRaeway Home's recently satisfied customers have said:

"Nothing was too difficult-- it was a 'yes we can' attitude all the way... I now have exactly the house I wanted. I couldn't imagine a more positive building experience and I'm delighted with the result! I thoroughly recommend the McRaeway experience!" - Christine Prentice, Dunedin.

And, "at no time was there any pressure, but instead direction and suggestions, backed up by experience of building homes for many years" - Amsfield Farm, Dunedin.

Indeed, through working with the client and delivering what we say we will, McRaeway Homes have a proven record and have grown steadily to become one of New Zealand's most successful and long established housing companies. Furthermore, their integrity is such that many of their sales principals and network builders "walk the walk" and also choose to live in their own McRaeway Home. It's not hard to see why when looking at some of the features McRaeway Homes have to offer:

• Standard or customised house designs
• Qualified builders and project management
• A personal kitchen designer
• Interior design and colour scheme consultation
• Easy finance arrangement
• Site appraisal

And much, much more....

Be sure to visit www.mcraewayhomes.co.nz to find out why your next home should be a McRaeway Home.